Channel Configuration

Channels define communication paths between positions. By default, positions within the same facility can call each other. Channels are used for more advanced routing scenarios like inter-facility communication and shout lines.

Channel Types

Internal Channels

Communication within your facility. These are created automatically when positions are added to the same facility.

• All positions in a facility can call each other by default
• No manual channel configuration required for basic intra-facility calls

External Channels

Communication between facilities (inter-facility). These must be explicitly configured.

• Connect your positions to adjacent ARTCC positions
• Requires coordination with the other facility's FE
• Both facilities must configure their end of the channel

Shout Lines

One-to-many broadcast channels for group announcements.

• One position broadcasts to multiple recipients
• Recipients hear the message but respond individually
• Useful for facility-wide announcements

Creating an External Channel

To set up communication with an adjacent facility:

1. In the FE panel, select Channels
2. Click Add External Channel
3. Configure the channel settings
4. Click Save

External Channel Settings

Creating a Shout Line

Shout lines allow one position to broadcast to multiple recipients:

1. In the FE panel, select Channels
2. Click Add Shout Line
3. Name the shout line (e.g., "All Sectors")
4. Select the members (positions that will receive broadcasts)
5. Click Save

Shout Line Example

A TMU position needs to broadcast to all center sectors:

Channel Visibility

Control which positions can see and use specific channels:

Visibility Options

• All Positions - Every position in the facility can use this channel
• Specific Positions - Only selected positions can use this channel
• Position Types - Only certain position types (e.g., TMU, Supervisor)

Adjacent Facility Page

For facilities with many external connections, create a dedicated "Adjacent" page:

1. Create a new page called "Adjacent" (see Facility Setup)
2. Add external channel positions to this page
3. Users can switch to this page to call adjacent facilities

Troubleshooting Channels

External Channel Not Working

• Verify both facilities have configured their end
• Check that the remote facility is online in Landline
• Confirm position callsigns match exactly

Shout Line Issues

• Verify all member positions are correctly added
• Check that members are online to receive broadcasts
• Test with a single recipient first

Best Practices

• Use descriptive channel names for external connections
• Document which sectors have access to which external channels
• Limit shout line membership to positions that need broadcasts
• Test new channels in Training Mode before production use

Related Topics

• Facility Setup - Creating pages and facility structure
• Position Management - Configuring individual positions