Making & Receiving Calls
This guide covers the complete call lifecycle in Landline, from initiating calls to ending them.
Call Types
Landline supports three types of communication:
| Type | Initiate | Connection | Audio |
|---|---|---|---|
| CALL | Click | Recipient must accept | Two-way |
| OVERRIDE | Shift + Click | Immediate | Two-way |
| MONITOR | Ctrl + Click | Immediate | One-way (listen only) |
Making a Call
Standard Call
- Find an online channel (green dot, colored border)
- Click the channel button
- A "Connecting..." indicator appears
- Dialing tone plays every 5 seconds while waiting
- When recipient accepts, call becomes active
Override Call
- Hold Shift and click the channel
- Connection is immediate - no acceptance required
- Recipient sees "OVERRIDE" notification
- Both parties can speak and hear each other
Use Override Responsibly
Override interrupts whatever the recipient is doing. Reserve it for time-critical situations like traffic conflicts, emergencies, or urgent coordination needs.
Override interrupts whatever the recipient is doing. Reserve it for time-critical situations like traffic conflicts, emergencies, or urgent coordination needs.
Monitor
- Hold Ctrl and click the channel
- Connection is immediate
- You can hear the target but they cannot hear you
- Recipient sees "MONITOR" notification with your callsign
- Recipient can terminate monitoring if desired
When to Monitor
Use monitoring to check if a controller is busy on frequency before calling, avoiding interruptions during radio transmissions.
Use monitoring to check if a controller is busy on frequency before calling, avoiding interruptions during radio transmissions.
Receiving Calls
Incoming calls appear in the Pending Calls panel on the right side of the window:
Pending Call Display
- Caller Callsign - Who is calling you
- Call Type Badge - "CALL", "OVERRIDE", or "MONITOR"
- Ring Countdown - Time remaining before auto-reject
- Accept Button - Answer the call
- Reject Button - Decline the call
- Merge Button - Add to existing call (if active call exists)
Ring Time
Calls ring for a configured amount of time (default: 30 seconds). If not answered within this time, the call automatically ends.
Audio Alerts
| Alert | Trigger | Interval |
|---|---|---|
| Incoming call ring | Standard call pending | Every 3 seconds |
| Override alert | Being overridden | On connection |
| Monitor alert | Being monitored | Every 8 seconds |
| Dialing tone | Waiting for acceptance | Every 5 seconds |
| Imperial March | Call from TMU position | On ring (if enabled) |
Active Call Panel
Once a call is accepted, it appears in the Active Call panel:
┌────────────────────────────┐
│ Active Call │
├────────────────────────────┤
│ │
│ JFK_TWR │
│ JFK Tower │
│ │
│ ⏱ 2:34 │
│ │
│ [⏸ Hold] [↩ Transfer] │
│ │
│ [◉ End Call] │
│ │
└────────────────────────────┘
Active Call Controls
| Button | Action |
|---|---|
| Hold | Pause call audio (both directions muted) |
| Transfer | Open transfer options menu |
| End Call | Terminate the call |
Hold
Placing a call on hold:
- Click the Hold button (pause icon)
- Audio in both directions is muted
- Held party may hear hold music (if enabled at their facility)
- Click Resume (play icon) to continue the call
Multiple Calls
Landline allows handling multiple calls simultaneously:
- Maximum 2 concurrent calls (1 active + 1 on hold)
- New incoming calls appear in Pending panel even when busy
- Use Merge to create a conference call
Call Limits
At maximum capacity (2 calls), you must end or merge a call before accepting new ones. The merge option allows combining your held and incoming calls into a conference.
At maximum capacity (2 calls), you must end or merge a call before accepting new ones. The merge option allows combining your held and incoming calls into a conference.
Cannot Call
You cannot initiate calls to:
- Yourself - Your own position (shows "YOU" badge)
- Consolidated positions - Positions you're covering (shows "CON" badge)
- Offline positions - No one is logged in (gray dot, disabled)
Call Flow Diagram
INITIATING CALL
|
+---------------+---------------+
| | |
Click Shift+Click Ctrl+Click
| | |
[RINGING] [CONNECTED] [MONITORING]
| | |
+-----+-----+ | |
| | | |
Accept Reject | |
| | | |
[CONNECTED] [END] | |
| | |
+----------+----------+ |
| |
+-----+-----+ |
| | |
Hold Transfer |
| | |
[ON HOLD] [TRANSFER] |
| | |
Resume | |
| | |
+-----+-----+ |
| |
End Call End
| |
[END] [END]
Related Topics
- Transfers & Conferences - Call transfers and multi-party calls
- Facility Grid - Channel button details
- Settings - Audio and volume configuration