Making & Receiving Calls
Each channel button on your grid is configured with a Ring Type (Dial or Override) by your FE. The ring type controls what happens when you click it. Ctrl+Click is always Monitor.
Click Actions
| Action | How | Behavior |
|---|---|---|
| Dial | Click a Dial-type channel | Rings the target. They accept or reject. |
| Override | Click an Override-type channel | Connects instantly, no ringing. Both sides hear the override tone. |
| Monitor | Ctrl + Click any channel | One-way listen. They can't hear you. |
Hover any channel to see a tooltip showing exactly what a click will do.
Shout lines
Shout lines are a separate feature — shared voice rooms identified by a number that anyone can dial. They don’t ring; clicking a shout-line grid button (or dialing the number) starts you transmitting, and click-to-latch stops you. See Shout Lines for how they work day-to-day.
Shout lines are a separate feature — shared voice rooms identified by a number that anyone can dial. They don’t ring; clicking a shout-line grid button (or dialing the number) starts you transmitting, and click-to-latch stops you. See Shout Lines for how they work day-to-day.
Dial a Call
- Find an online channel (green dot, colored border).
- Click it. A "Connecting..." indicator appears.
- A dialing tone plays every few seconds while you wait.
- When the target accepts, the call becomes active.
Override a Call
- Click an Override-type channel.
- Voice is live immediately — there is no accept step.
- An override tone plays on both your end and the recipient's end.
- If the recipient was on an active call, that call is put on hold automatically. It resumes when the override ends.
Use override deliberately
Override interrupts the recipient. FEs set Override on channels used for time-critical coordination (conflicts, emergencies). Treat it accordingly.
Override interrupts the recipient. FEs set Override on channels used for time-critical coordination (conflicts, emergencies). Treat it accordingly.
Monitor
- Ctrl + Click any online channel.
- Voice connects one-way. You can hear them; they cannot hear you.
- The target sees a MONITOR badge with your callsign and can end it.
When to monitor
Use monitor to check if a controller is in the middle of a radio transmission before you call them.
Use monitor to check if a controller is in the middle of a radio transmission before you call them.
Receiving Calls
Incoming calls show up in the Pending Calls panel on the right. Each pending call has:
- The caller's callsign.
- A call type badge (CALL or MONITOR).
- A ring countdown. If you don't respond within that time the call auto-ends.
- Accept, Reject, and (if you're already on a call) Merge.
- A silence toggle to mute just that caller's ring.
Rings play through your configured alert output device.
Active Call Controls
| Button | Action |
|---|---|
| Hold / Resume | Mute audio both ways. The held party may hear hold music (if enabled at their facility). |
| Mute | Silence your microphone only. |
| Transfer | Blind transfer to another position. 2-party calls only. |
| End | Hang up. |
You Cannot Call
- Yourself — your own channel shows a "YOU" badge.
- Positions you're consolidating — shows a "CON" badge.
- Offline positions — gray dot, button disabled. If consolidation is set up, calls from others will route up to the parent.
Related Topics
- Transfers & Conferences — multi-party and transfers.
- Facility Grid — channel button details.
- Settings — audio devices and volumes.