Facility Grid
The facility grid is your main interface for initiating calls. It shows the channels your FE has configured, organized into pages.
Grid Layout
Each page is a 4-column × 3-row grid — 12 channel slots per page. Use the page selector at the top-right of the grid to switch pages.
Channel Button
Each button shows:
- Short name — large label in the center.
- Display name — smaller line below.
- Status dot — top-right. Green when online, gray when offline, blue for your own or consolidated positions.
- Border color — set by your FE to group similar positions.
Channel States
| State | Dot | Clickable? |
|---|---|---|
| Online | ● Green | Yes. |
| Offline | ● Gray | No. Consolidation may route to the parent. |
| Your Position (YOU badge) | ● Blue | No — can't call yourself. |
| Consolidated (CON badge) | ● Blue | No — you're already covering it. |
What is consolidated?
When a child position is offline, its parent position covers it automatically. If you're the parent, that child's channel shows CON. See Consolidation.
When a child position is offline, its parent position covers it automatically. If you're the parent, that child's channel shows CON. See Consolidation.
Click Actions
Each channel has a ring type (Dial or Override) configured by your FE. Click does whatever the ring type says; Ctrl+Click is always Monitor.
| Action | Input | Result |
|---|---|---|
| Dial | Click (on Dial channel) | Rings target, they accept or reject. |
| Override | Click (on Override channel) | Connects instantly. Any active call on their side is held. |
| Monitor | Ctrl + Click | One-way listen. |
Hover any button to see a tooltip — "Click to call" for Dial channels, "Click to override" for Override channels.
Pages
When more than one page exists, a page selector appears in the grid header. Each page has its own channel arrangement and a custom name set by your FE.
Channel Colors
FEs pick a border color per channel. Common conventions:
- ■ Blue — centers/defaults
- ■ Green — tower/ground
- ■ Orange — approach/departure
- ■ Red — supervisor/priority
- ■ Purple — TMU/special
Related Topics
- Making & Receiving Calls — call lifecycle.
- Channel Grid Editor — how FEs configure the grid.
- Pages & Settings — page naming and order.