Transfers & Conferences

Landline supports call transfers and conference calls for multi-party coordination scenarios.

Blind Transfer

A blind transfer sends your current call to another position. You are disconnected immediately and the caller is connected to the new target.

How to Blind Transfer

  1. While on an active call, click the Transfer button (arrow icon)
  2. Select "Blind Transfer" from the menu
  3. Search or select the target position
  4. Click to complete the transfer

Transfer Flow

    YOU -------- CALLER              (Active call)
     |
  Transfer
     |
     v
    YOU         CALLER -------- TARGET    (You disconnected)
                                          (Caller receives call from target)

What Happens

Transfer is Final
Once you initiate a transfer, you cannot retrieve the call. Verify the target is online before transferring.

Conference Calls (Merge)

Conference calls allow three or more parties to communicate simultaneously. Create a conference by merging calls.

Creating a Conference

  1. While on an active call, receive or make a second call
  2. The first call is automatically placed on hold
  3. In the Pending Calls panel, click Merge on the incoming call
  4. All parties are now in a conference

Conference Flow

Step 1: You're on call with A
    YOU -------- A

Step 2: B calls you, A goes on hold
    YOU          A (on hold)
     |
     +---------- B (pending)

Step 3: Click "Merge" on B's pending call
    YOU ----+---- A
            |
            +---- B

All three parties can now hear each other

Conference Display

When in a conference, the Active Call panel shows all participants:

Managing Conferences

Leaving a Conference

Click End Call to leave the conference. The remaining parties stay connected.

Conference Limits

Conference vs Transfer
Use Conference when you need to speak with both parties simultaneously. Use Transfer when you want to hand off the call completely.

When Transfer is Unavailable

The Transfer option is disabled when:

Situation Reason
Conference call Cannot transfer multi-party calls
Override call Priority calls cannot be transferred
Monitor session Listen-only sessions cannot be transferred
Call on hold Resume the call first

Use Cases

Three-Way Coordination

When you need to coordinate between two other positions:

  1. Call Position A
  2. While on call, have Position B call you (or call B while A is on hold)
  3. Merge the calls
  4. All three parties can discuss

Handoff to Correct Sector

When a caller reached the wrong sector:

  1. Receive the call
  2. Identify the correct sector
  3. Transfer to that sector

Going Offline with Active Call

When you need to log off but have a caller:

  1. Inform the caller you're transferring
  2. Transfer to the relieving controller
  3. Log off

Related Topics